We care about your safety!

Dear guests of the Fish Point family resort hotel!

Now the whole planet is anxiously following the news about the COVID-19 pandemic. Thanks to the data collected by the medical services of various countries and the World Health Organization, it is obvious what measures should be taken to protect yourself and others.

The main task now is to stop the spread of the virus, which poses a danger to many groups of the population, and is also capable of harming the economy and disrupting the daily course of life of billions of people.

We are aware that the current situation may affect your plans for business trips and vacations, so we have taken a number of steps regarding reservations at Fish Point family resort.

With this letter, we inform you about the measures that the Fish Point family resort has already taken and continues to take in order to protect our dear guests and employees from infection as much as possible, as well as to help stop the further spread of the virus.

Please note: Due to the introduction of additional security measures due to the development of the COVID-19 situation, some changes have been made to the operation of the hotel. The hotel carefully follows the entire range of measures recommended by the government: upon entering the hotel, guests are invited to undergo a thermometry procedure, it is recommended to keep a distance of 1.5-2 meters and use personal protective equipment. Disposable gloves and masks are available at the hotel reception. 

The measures already taken will also be kept in effect:

• Regular disinfection of public and office premises is carried out at the Fish Point family resort hotel in accordance with the rules of the antiviral regime;
• We pay special attention to the daily cleaning of public spaces, disinfection of door handles, railings and other surfaces;
• The air in public areas is regularly disinfected with ultraviolet radiation, all rooms of the hotel are ventilated with a certain frequency to prevent the virus from multiplying;
• Hand sanitizers are installed in office and public areas;
• Information and explanatory work and detailed instructions on sanitary and preventive measures were carried out with the hotel staff;
• The hotel team performs hand treatment every hour and uses disinfectant solutions for surfaces. We have placed napkins and antibacterial soap in the rooms and cottages for the guests;
• Breakfast is served in the room or cottage by ordering via QR code;
• Stocks of sanitizers, antiseptics, infrared thermometers and ultraviolet lamps have been created.

Room reservations

We provide our guests with the opportunity to change existing room reservations without any fees and penalties from the Fish Point family resort Hotel, if such changes or cancellations are made no later than 48 hours before the scheduled arrival. In case of booking at a non-refundable rate, funds are not saved. Also, if you cancel your reservation 48 hours before arrival, guests have the opportunity to save money on their deposit for a year, for the next use. If the guest cannot arrive due to an unforeseen situation, after agreement with the management, the guest will be offered options for rescheduling the reservation.